Last updated: 3 October 2026
Saaf Travel & Tourism respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect information when you visit our website, contact us, or book a journey with us.
Information We Collect Depending on how you interact with us, we may collect:
*Your name, email address, telephone number, and country of residence
*Travel dates, group size, accommodation preferences, interests, and itinerary requests
*Passport, visa, nationality, or identification information when required for a booking, permit, accommodation, or activity
*Dietary, medical, mobility, or accessibility information relevant to your journey
*Payment status and booking informationMessages sent through our website, email, WhatsApp, social media, or booking platforms
*Basic website information, such as your browser, device, IP address, and pages visited
*If you provide information about another traveller, you confirm that you have their permission to share it with us.
How We Use Your Information We use personal information to:
*Respond to enquiries
*Prepare quotations and personalised itineraries
*Confirm and manage bookingsArrange guides, transportation, accommodation, permits, meals, and activities
*Process payments, cancellations, and refunds
*Communicate important travel information
*Meet dietary, medical, accessibility, or safety requirements
*Improve our services and website
*Maintain required business, tax, and booking records
*Comply with legal and regulatory obligations
*Send travel news or marketing communications when you have agreed to receive them
We do not sell or rent your personal information.
Payments and Booking Platforms Bookings and payments may be processed through WeTravel or another approved payment provider. Saaf Travel may receive information about your booking, payment amount, and payment status. We generally do not receive or store your complete card or bank account details. Payment providers process this information under their own privacy policies.
Sharing Your Information We may share relevant information with hotels, guides, drivers, activity operators, booking platforms, payment providers, travel partners, and other suppliers involved in arranging your journey. We may also disclose information when required by Omani authorities, regulators, emergency services, or applicable law. We share only the information reasonably necessary to provide the requested service.
International Processing Some booking, payment, website, email, and itinerary providers may process information outside the Sultanate of Oman. Where required by law, we will obtain your consent and take reasonable steps to ensure that appropriate safeguards are in place before transferring personal information outside Oman.
Sensitive and Children’s Information Medical, dietary, mobility, and accessibility information will be collected only when reasonably necessary for your journey. We will obtain explicit consent where required. Information about children must be provided by a parent, guardian, or responsible adult. We do not knowingly collect information directly from children for marketing purposes.
Cookies Our website may use cookies and similar technologies to operate correctly, understand how visitors use the site, and display embedded content such as videos or booking tools. Third-party services, including Webflow, YouTube, WeTravel, and social media platforms, may use their own cookies. Where required, non-essential cookies will be used only after you provide consent. You can also manage cookies through your browser settings.
Data Retention and Security We retain personal information only for as long as necessary to provide our services and meet legal, tax, accounting, safety, and dispute-resolution requirements. Booking and financial records may be retained for up to ten years where required by law. Passport, medical, and other sensitive information will be deleted when it is no longer reasonably needed. We use reasonable administrative and technical safeguards to protect personal information from loss, misuse, unauthorised access, alteration, or disclosure.
Your Rights Subject to applicable law, you may request to:
*Access the personal information we hold about you
*Correct or update inaccurate informationReceive a copy of your information
*Withdraw consent to future processing
*Request deletion or restriction of your information
*Opt out of marketing communications
*Submit a complaint about how your information has been handled
*Some information may need to be retained to meet legal, tax, contractual, or safety obligations.
Contact Us For questions, requests, or complaints concerning your personal information, contact:
Saaf Travel & Tourism
Commercial Registration No. 1586116
Muscat, Sultanate of Oman
Email: info@saaftravel.com
Telephone and WhatsApp: +968 9915 1585
Instagram: @saaftraveloman
You may also have the right to contact the competent personal-data protection authority in the Sultanate of Oman.
Changes to This Policy We may update this Privacy Policy when our services, suppliers, or legal obligations change. The current version will always be published on this page with the latest revision date.